In the event of an emergency during the day, please try to call the clinic first at 519-837-1212 then proceed to the clinic.
If you are calling after hours you can still reach us. Our on-call registered veterinary technician will answer the phone.
The direct number for our after-hours technician is 519-837-1214.


We recommend a small travel carrier for your pet. This will help to keep them safe for the ride and will help them feel secure.

What to expect when you arrive

Depending on the type of emergency your pet will be assessed and triaged. Some pets will require stabilization prior to proceeding. Stabilization may include incubator support where we can provide a warmer environment with supplemental humidified oxygen. Once examined, we will discuss next steps with you.

Our triage procedure

When you arrive at the clinic your pet will be triaged to assess the severity of his/her medical condition. This ensures that we address our more critical patients first. We appreciate your patience and understanding with the triage system and can assure you that your pet will receive the same level of attention as a patient that may be placed ahead of you due to urgency of its condition.

Small Mammal Questionnaires