When is it an emergency?
If you are unsure if your pet requires emergency care please feel to utilize our Pet Health Checker or call to speak with a member of our team directly for assistance at 519-837-1212.
If you think your pet has ingested something poisonous
We recommend first calling the Pet Poison Hotline for determine whether your pet requires medical treatment.
If your pet appears to be ill or severely affected by what they may have ingested, we would recommend calling the clinic immediately to be seen through our emergency services at 519-837-1212.
When you arrive at our clinic
If you have an emergency during our regular appointment hours, we may recommend a triage assessment with one of our veterinary technicians on arrival depending on the state of your pet’s health. Once your pet has been examined you will be contacted by one of our veterinarians with discussions about next steps. We may offer for your pet to stay with us in hospital to be monitored until a veterinarian is able to contact you if we anticipate that there may be wait times due to existing patients scheduled.
For emergencies after hours please call the clinic first and one our team members can help determine your pet’s needs. Our after-hours emergency service operates in order of priority based on evaluation of each pet’s presenting concern. We understand that wait times can be frustrating but we do ask for your patience as we work to see and care for each pet requiring emergency care.
Our Triage Procedure
When you arrive at the clinic your pet will be triaged to assess the severity of his/her medical condition. This ensures that we address our most critical patients first.
We appreciate your patience and understanding with the triage system and can assure you that your pet will receive the same level of attention as a patient that may be placed ahead of you due to urgency of its condition.
Transporting Your Pet
For cats, it is best that they are in a carrier when you are traveling, even in emergencies this will keep them safe.
For dogs, if they are hurt try wrapping them in a blanket and keeping them safely in the back seat
We are committed to providing the highest quality of medicine within a warm and compassionate family atmosphere. We cater to the needs of our patients with a gentle hand.